The need for integrated CRM solutions

Data-driven connected customer experiences enable enhanced engagement, which strengthens your customer relationships and increases retention. Integrating Salesforce Financial Services Cloud with MuleSoft’s Anypoint Platform allows your financial institution to develop a “Customer 360” view. As the digital transformation of the financial services industry continues to accelerate, the need for streamlined, connected systems has never been greater. Integrating Salesforce Financial Services Cloud (SFSC) with MuleSoft using the MuleSoft Accelerator for Financial Services will enable your financial institution to unify customer data (360 view), automate processes, and present relevant opportunities to your customers.

The Shortcut: MuleSoft Accelerator for Financial Services

The MuleSoft Accelerator for Financial Services is a comprehensive solution designed to facilitate the rapid integration of financial services applications. It provides a suite of pre-built APIs, templates, and best practices specifically tailored for financial services. These assets are highly reusable, thanks to their adherence to canonical data model definitions, making them easy to implement and adapt. Accutive FinTech applies industry MuleSoft best practices and our API Governance model to establish a framework for your organization to effectively reuse your APIs and other assets. This framework embeds enhanced efficiency and stability into your MuleSoft practice.

5-Step Integration Process

The foundation of every Accutive FinTech integration project is our quality-first approach. This approach begins in the Discovery phase when we capture an in-depth understanding of your requirements and business needs, and assign our certified experts to the project. After discovery, we initiate a 5-step integration process:

1. Setup + Configuration: Configuring your MuleSoft and Salesforce Financial Services Cloud (SFSC) instances to align with industry best practices. Additionally, completing the necessary setup and configuration to support the Accelerator’s functionality.
2. Unlocking your systems with MuleSoft Accelerator for Financial Services: Based on your needs, we will leverage the Accelerator assets, such as API specifications and implementation templates, to expedite your integration. These assets are designed to unlock data from across your systems and databases and connect it with SFSC. Examples include core banking, digital customer onboarding, and online banking.
3. Designing + developing bespoke customizations: Accutive FinTech centers the project around your business processes. We adapt and customize the assets of Accelerator for Financial Services to align with your unique, specific organizational needs. Frequently, we work with clients to enhance and optimize their business processes and leverage the enhanced functionality of their new integrations. 
4. Testing early and often: As part of our quality-first approach, Accutive resources projects with a high QA to developer ratio. This ensures that effective and robust testing is completed throughout the project – beginning from the first sprint.
5. Defect-free deployment: Our focus on quality assurance and our zero-defect mentality significantly increases the odds of on-time, defect-free deployment.

Enhanced Security and Compliance

Integrating MuleSoft with Salesforce Financial Services Cloud (SFSC) enhances security and compliance for banks and credit unions in several key ways:

1. Unified Data Management: The integration centralizes data management, reducing the complexities associated with handling multiple data sources. This unified approach helps ensure that your data handling complies with regulatory standards.
2. Secure Data Exchange: MuleSoft’s Anypoint Platform provides built-in security features for data in transit and at rest. It is critically important that these features are properly configured to protect your organization’s data.
3. Compliance with Industry Standards: MuleSoft is designed to support compliance with various industry standards and regulations. By integrating with SFSC, you can ensure that your financial institution adheres to these standards more easily, maintaining data integrity and regulatory compliance.
4. Access Control and Authentication: The SFSC – MuleSoft integration facilitates access controls and authentication mechanisms. Combined with an effective Identity and Access Management solution, this means that only authorized personnel can access sensitive financial data, reducing the risk of data breaches and ensuring compliance with industry-specific security protocols.
5. Audit Trails and Monitoring: The combined platform enables comprehensive monitoring and logging of activities, creating audit trails that are essential for compliance purposes. Our MuleSoft experts work with our clients to implement robust logging practices across their Anypoint Platform. This aspect is particularly important for your FI to demonstrate regulatory compliance by maintaining records of data access and modifications.
6. Customizable Security Policies: Accutive FinTech draws upon our partner firm Accutive Security’s cybersecurity expertise to implement customizable security policies that align with your specific compliance requirements. This flexibility ensures that you can adapt to evolving regulations and maintain compliance.
7. Risk Management: By integrating disparate systems and providing a singular view of data, the combined platform aids in better risk management.

In summary, the integration of MuleSoft with SFSC provides a robust framework for managing your security and compliance needs. This integration ensures your financial institution can manage customer relationships while adhering to the relevant regulatory requirements.

Business Value Creation

• Enhanced Customer Experience: The integration provides a 360-degree view of customers, enabling personalized services, relevant offers, and improved engagement.
• Operational Efficiency: Automating processes reduces manual efforts, errors, and streamlines your operations.
• Stronger customer relationships
• Data-Driven Decision Making: Real-time data exchange offers valuable insights and analytics for improved decisions.

Getting Started

As a Salesforce Partner with certified MuleSoft and Salesforce developers, Accutive FinTech has the expertise to empower your financial institution to capitalize on the combined benefits of MuleSoft and Salesforce Financial Services Cloud. Learn more about our MuleSoft integrations or email letstalk@accutive.com to get started today.